Colleen Stone of Kirkland is rubbing shoulders with
investors who believe shoulder rubs can make them
money.
In two
years, Stone, 44, a former Wall Street investment
banker, talked with 50 investors about her concept
of a retail day spa. She raised $2 million and in
July opened inSpa - offering massages,
facials, nail care, and skin-care products - in
University Village.
"Historically, spa services have been seen as truly
extra," said Stone, inSpa's founder and chief
executive. "But when you get back to the basics of
facials, manicures, pedicures, they're an enormous
benefit of everyday life."
Six-month sales were better than projected, and a
second location is scheduled to open in Bellevue
Square in April.
The
young company was scouting spots on the Eastside
when the upscale mall, with the state's
second-largest sales per square foot, courted Stone.
She wasted no time negotiating a plum spot near
Nordstrom.
InSpa's edge?
Prices
start at about $10 and top out at $49, no tipping
allowed.
"We
offer services and products people use in everyday
life," Stone said. "And because we offer them in an
everyday environment, retail developers have
interest because they want repeat customers."
Stone
describes the 1,700-square-foot day spa, which has
35 employees, as "non-intimidating," with a
Starbucks-style order counter and large wall menu of
services, hardwood floors, white walls and beach
murals.
The
small resemblance to the coffee company's shops is
no accident.
When a
person enters a Starbucks, they can step up to the
counter, read the wall menu and place an order.
"When
people walk in here, they can read the menu and book
an appointment," Stone said. "They don't have to
guess what's here."
Scott
Greenburg, secretary of Starbucks until three days
ago, and Yves Mizrahi, Starbucks' former vice
president of real estate, hold positions on inSpa's
advisory board.
J'Amy
Owens, president of downtown's The Retail Group, and
Yair Landau, senior vice president of Sony Pictures,
also sit on the advisory board.
Over
the next month, Stone will launch a second round of
investment, expecting to raise $10 million through
venture capital and angel investors.
Greenburg said he took a financial interest in the
company because of Stone's combination of
intelligence, experience and passion.
"It
was easy for her to convince me that she saw
something others couldn't see," Greenburg said.
"When she explained it, I could see it. And when she
opened her first store, it all came true."
An
adviser to Starbucks since 1986, Greenburg said he
believes Stone's company has the same potential to
catch fire everywhere, one market at a time.
One
store's success means another will open, said Stone,
a Seattle native.
She
grew up in Mercer Island and received her
undergraduate and graduate degrees from Stanford.
She spent six years on Wall Street as an investment
banker before relocating to Los Angeles as the
executive vice president of Merle Norman Cosmetics.
While
with the makeup company, she traveled through middle
America meeting with franchise owners, but ended up
paying more attention to the customers.
"They
were asking us for a day spa," Stone said. Her
company, however, decided to stick to faces.
The
day-spa idea nagged her until she knew she had to
follow through. She returned home two years ago.
"Seattle has a tradition of retail start-ups," she
said, "and I wanted to be in that environment."
She
was introduced to Greenburg, who introduced her to
other potential advisers, until she had four
advisory board members and 50 investors.
It's a
great time for start-up businesses, Stone said.
"There's so many people willing to be involved as
investors."
With
more than 10,000 transactions since the doors
opened, University Village customers also seem keen
on the idea. Sandy Mount said she drives 25 miles to
get her nails done, though there are many places
closer to her home.
"It's
very upbeat, clean and her staff is friendly," Mount
said.
The
company, which employes 35 people, has started
profiling its customers. Twelve percent are men, and
the number of male clients increases every month.
Twenty-five percent received their first massage at
inSpa. Clients range from teenagers to
seniors in their 90s.
"We
wanted to appeal to a broad market and didn't want
to have too narrow an audience," Stone said. "Our
biggest challenge is to make sure everything is
low-key and welcoming - there's no tip-toeing around
in bathrobes or having to be quiet."
Like
most small companies moving into the world of
venture capital and angel investors, Stone has an
exit strategy in the works. It could include taking
the company public at some point, probably several
years away, after the concept has proved itself in
more than a few locations.
If
that happened, then small investors might be able to
rub shoulders, so to speak, with the big ones.